Requirements capture will happen through collaborative/online sessions between customer and solution provider. Customer to provide an initial requirements document using requirements template. The requirements will be finalized and approved before the work is taken up.
Once the scope is approved, resources will work to detect bugs.
For every bug, a bug report will be prepared and sent to customer for approval.
The bug report will define test tasks, expected result, actual result, error message and will also have screen shot attachment. It may also have a video attachment if required. This will make bug reproduction easy for customers.
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